McLeod Hospice Earns National Award for Outstanding Caregiver Satisfaction

McLeod Hospice Celebrates National Recognition for Caregiver Satisfaction in Florence

Florence, S.C. – In a feel-good story emerging from our community, McLeod Hospice has recently received the much-coveted SHPBest “Superior Performer” Caregiver Satisfaction Award. This honor comes from the Strategic Healthcare Programs (SHP), which recognizes hospice providers that excel in delivering high-quality care to patients in their final days and the families who support them.

The award highlights McLeod Hospice’s commitment to catering to the needs and experiences of caregivers and families, achieving a satisfaction score that falls in the top 20 percent of the national CAHPS Hospice benchmark. This means their families consistently report feeling supported and satisfied during an incredibly challenging time.

What Does This Award Mean?

The focus of the SHPBest recognition is on caregiver and family satisfaction. In essence, it measures how well hospice providers communicate and assist families as they navigate the emotional and practical challenges involved in end-of-life care. The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey is what drives these evaluations.

So, when families rate McLeod highly, it speaks volumes about the love and compassion delivered by their team. McLeod Hospice has also performed impressively in each quality measure evaluated in the survey, surpassing the national average every time. This accomplishment is no small feat and showcases just how committed the staff is to their patients and families.

The Importance of Compassionate Care

“McLeod Hospice provides meaningful and compassionate end-of-life care, giving family members precious quality time with their loved one,” said Crystal Orphan, the Administrator of McLeod Hospice and Palliative Care. “Supporting these caregivers and creating moments of joy is truly an honor. We are humbled by the recognition.”

Families often express how invaluable it is to have not just medical support but also emotional backing during such a pivotal time in their lives. With the pressures of caregiving and the heart-wrenching realities of end-of-life journeys, the quality of care delivered by hospices like McLeod can make all the difference.

A Closer Look at the Survey Process

Every hospice in the country is required by the Centers for Medicare and Medicaid Services (CMS) to work with a survey vendor. This ensures that patient and caregiver experiences are collected uniformly. The CAHPS survey asks practical questions aimed at capturing real feelings about the quality of care, communication with staff, and accessibility of services.

In 2023, the award recipients were determined after a thorough breakdown of the overall CAHPS Hospice survey satisfaction scores from over 1,750 hospice providers nationwide. With such a massive pool of data to examine, the SHP is uniquely positioned to spotlight those who prioritize familial and caregiver satisfaction.

Building Bonds and Creating Memories

As we look at the broader picture, the recognition of McLeod Hospice serves as a gentle reminder of the importance of quality in health care, especially end-of-life scenarios. A community can take pride in knowing that their local hospice is standing tall among national peers, not merely for the services it provides but for the heart it brings to each family’s experience.

Florence’s McLeod Hospice is not just a care provider; it’s a sanctuary of support and compassion during one of life’s toughest journeys. With this recent recognition, the hope is that more families will discover the invaluable care and understanding that awaits them. Each story shared, every moment cherished, and all the strength built within these walls set a powerful example of how vital and beautiful compassionate care can be.